Teller
Retail Banking
Under the supervision of the Head Teller or Assistant Branch
Manager, performs a variety of customer service and related
duties to provide service to the Bank’s customers in
conformance with established Bank Policies and procedures.
Primary Responsibilities:
Performs any functions necessary, within scope of authority
and expertise, to provide the highest level of customer
service and responsiveness to the financial needs of diverse
individuals, families, businesses and organizations served
by the Bank.
- Provides efficient, effective and courteous customer
service. Processes a variety of customer transactions
within limits of established policy and procedures. May
open new accounts.
- Organizes workstation for day’s activities. Ensures
proper documentation and accuracy of transactions within
limits. Assists in maintaining teller-line related logs.
Responsible for batching teller work and verifying all
transactions.
- Assists in identifying and minimizing Bank’s exposure
to losses due to fraud. Follow Bank procedure for reporting
suspicious activity (SAR reports) to supervisor. Adhere
to all established Bank security policies.
- Maintains knowledge of basic Bank products. Cross-sells
Bank products as opportunities arise. Refers problems
or concerns to supervisor for further action as needed.
- Balances transactions and cash upon completion of assigned
shift. Assists Head Teller with monthly testing of security
devices. May provide customer access to safe deposit area.
- Ensures that work area is maintained in a neat, attractive
and functionally efficient manner. Informs supervisor
of any facility/equipment issues.
- Performs all duties in accordance with prescribed regulatory
compliance guidelines.
- Performs other duties as may be assigned or required.
Other Responsibilities Include:
Employees are expected to be familiar with and to fulfill
the compliance requirements within their area of responsibility.
All employees are expected to prevent and report improper
employee activity. Allegations of wrongdoing or suspicions
that any Bank policies or procedures have been violated
must be reported immediately.
The above is a description of the ordinary duties of the
position. It should be expected that from time to time,
other duties both related and unrelated to the above may
be assigned and, therefore, required.
Position Requirements
High school diploma. At least one to two years previous
teller banking experience. Strong organizational and customer
service skills. Able to use various types of office equipment
and computer software such as Microsoft Office applications.
Physical Demands/Conditions Requirements:
Travel may be required to other locations and employee
must be able to work irregular schedules to meet the needs
of the Bank, which may include early morning, evening and/or
weekend hours.
General office environment and use of regular office
equipment.
Any physical demands/work conditions described are representative
of those that must be met by an employee to successfully
perform the essential functions of this job. The work environment
characteristics are representative of those an employee
encounters while performing the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
Able to lift approximately 30 lbs.
Supervisory Scope:
None
Interested and qualified candidates should forward a
cover letter, resume and salary history to: Wainwright
Bank, Human Resources, 63 Franklin Street, Boston, MA
02110; Fax (617)478-4010; or Email aodonovan@wainwrightbank.com.
.
No phone calls please. All attachments must be in MS-Word.
An Equal Opportunity Employer
